Welcome. These terms govern the use of the ariaknows.com website and of the services offered through the Aria product, operated by ARIA LABS S.R.L. ("Aria"). By using the website or the services, you accept these terms.
1. Who we are
Aria is a product operated by ARIA LABS S.R.L., a Romanian legal entity, CUI 55486308, registration no. J2026051630009, with its registered office at Str. Lungă nr. 149, ap. P3, Brașov, Romania. The contact address for any matter relating to these terms: hello@ariaknows.com.
2. About the service
Aria is an AI virtual assistant service for businesses. She answers your customers on WhatsApp, on the telephone and by email, depending on the plan you choose, based on the information you give us about your business.
Aria is a young service and we are developing her continuously. Features may evolve, and if we change something that affects you, we tell you beforehand.
3. Account and access
The Free plan is opened straight from the site, with no card, and does not turn into a paid subscription by itself. For the paid plans you subscribe from the pricing page, choosing a monthly or an annual plan. Your account is created automatically once the checkout is completed, before anything is charged. Setting Aria up on your business information normally takes between 24 and 72 hours from the moment you give us what we need.
You are responsible for the security of your own credentials (passwords, API keys). Tell us immediately if you suspect unauthorised access.
4. Acceptable use
Do not use Aria for:
- Activities that are illegal under Romanian or European law
- Spam, harassment, or other forms of abuse of your customers
- Reverse engineering of our models, or extraction of data for training other models
- Disguising Aria's identity as being a human (explicitly prohibited by EU AI Act Art. 50)
5. Your content
Everything you upload into Aria in order to "teach" her (FAQs, prices, policies, instructions) remains your property. You grant us a limited licence to use it solely in order to deliver your service.
The conversations between Aria and your customers are data for which you are the data controller. We process them in accordance with the DPA.
6. Availability and SLA
We target 99.5% monthly uptime, measured at the level of the public API. We do not yet offer formal SLA credits, but we communicate transparently about incidents lasting more than 1 hour.
7. Prices and payment
The prices of the plans are public on the pricing page, expressed in lei (RON). The price displayed is the final amount you pay: nothing is added at checkout. No VAT is added to that amount and none is contained inside it: ARIA LABS S.R.L. is not registered for VAT, so the invoice issued to your company carries no VAT line and there is nothing on it for you to deduct. Voice minutes used beyond the ones included in your plan are charged at the per minute price published on the pricing page and appear on the next invoice.
The card is entered at checkout, but nothing is charged that day: the first charge happens after 14 days, at the price of the plan. If there is no valid card at the end of those 14 days, the subscription is cancelled instead of being invoiced. After the first charge, the subscription is billed in advance through Stripe, monthly or annually depending on what you chose, and renews automatically until you cancel it. If we change the price of your plan, we tell you at least 30 days beforehand, and you can cancel at no cost before the change takes effect.
8. Cancellation
You can cancel the subscription at any time, with no penalty and no notice period. If you cancel before the first charge, nothing is charged. After the first charge, the cancellation takes effect at the end of the period you have already paid for, and the service stays active until then. We do not refund the period in progress.
On request, we export your data (frequently asked questions, configurations, your business's conversation history) in JSON format. We delete it from our systems within 30 days at the latest from the end of the subscription.
9. Limitation of liability
Aria is an AI assistant. We do not guarantee that her answers are 100% correct or that she will not let the occasional case slip. We recommend that you remain in active supervision during the first 30 days of operation.
Our total liability for any damage is limited to the value of the contract over the last 12 months, in accordance with Romanian law.
10. Applicable law
These terms are governed by Romanian law. Disputes are settled by the competent courts in Brașov.
11. Changes
We may update these terms. Material changes are communicated at least 30 days beforehand by email. If you do not agree, you may terminate the contract without penalties.
12. Contact
For any legal question: hello@ariaknows.com.
Translation
This page is an English translation of the Romanian original. In case of any discrepancy between the two versions, the Romanian version at ariaknows.com/termeni prevails.